Tenancy Sustainment Coach

• Locations

  Manchester, Greater Manchester

• Salary

  £144 - £152 per day

• Sector

  Homelessness, Housing, Revenues & Benefits

• Type

  Temporary

Tenancy Sustainment Coach

Manchester

35 hours per week

£32,796

Contract covering until July 2025

The client

Our client, a Housing Association, are looking to recruit a Tenancy Sustainment Coach until July 2025. The Tenancy Sustainment Team works closely with the Neighbourhood Teams to support those at risk of potentially failing a tenancy and to ensure tenancy sustainability.

The role

• To take referrals from Neighbourhood teams for the more vulnerable and complex customers, undertaking risk assessments, safeguarding and multi-agency work, drawing on their welfare benefit knowledge to help maximise customers income.
• To provide early intervention, guidance and assistance to customers who are most at risk of failing to sustain their tenancy, both before and during their tenancy.
• To focus on the customer’s strengths, encouraging them to build on these by identifying the skills and tools they need to successfully manage their tenancy and live independently.
• To understand customer demand trends and sustainment trigger points, using customer data to inform best approaches to deliver sustainment services.
• To provide support, coaching and assistance to front-line colleagues, to enable them to signpost and support customers, often working in conjunction with tenancy management or legal intervention when cases are escalated by colleagues for intensive support.
• To develop relationships with other support providers and agencies operating in our neighbourhoods in order to work collaboratively and to signpost customers to other specialist and/or statutory agencies.
• To champion, promote and adhere to our Customer Service Standards.

What our client is looking for:

• An understanding of the challenges vulnerable people may face when sustaining a tenancy.
• Strengths based interventions to support people to achieve positive outcomes.
• An understanding of welfare benefits and how to support customers to maximise these.
• A broad knowledge around mental health and addiction support.
• Experience of working with wider statutory agencies to support customers to sustain their tenancies.
• Hoarding knowledge would be beneficial.
• A driver with access to a vehicle for work.
• An Enhanced Adult DBS is required for this role.

For more information or to apply for the role of Tenancy Sustainment Coach, please contact me on 0161 838 3616.

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