Stalking Helpline Advisor

• Locations

  Vauxhall, London

• Salary

  £27300 - £29700 per annum + hybrid working

• Sector

  Social Care, Social Care & Health

• Type

  Permanent

Job Title: Stalking Helpline Advisor

Location: Hybrid – South West London Office

Contract Type: Permanent / Full-Time

Salary: £27.3k-29.7k Per Annum

About the Role:

We are looking for compassionate and skilled individuals to join our team as Helpline Advisors on a national helpline for those affected by stalking and harassment. This role provides a vital support system, offering guidance, information, and practical advice to help empower individuals impacted by stalking. If you have a strong sense of empathy, excellent communication skills, and a commitment to helping others, this role is an opportunity to make a meaningful impact in people’s lives.

Key Responsibilities:

• Respond to calls, emails, and other forms of communication from individuals impacted by stalking.
• Offer empathetic listening, guidance, and emotional support to helpline users.
• Provide accurate information about stalking behaviours, personal safety planning, and appropriate resources.
• Work closely with support teams and external agencies to ensure callers receive coordinated support and assistance.
• Maintain detailed records and update databases to ensure high-quality service delivery.
• Assist in raising awareness about stalking and available resources to help educate the public.

Essential Requirements:

• Proven experience in a helpline, support, or advisory role, ideally within a social care or mental health setting.
• Strong understanding of issues related to stalking, harassment, and personal safety.
• Exceptional listening skills, with the ability to convey empathy and support under challenging circumstances.
• Resilience, self-motivation, and the ability to work both independently and as part of a dedicated team.
• Strong written and verbal communication skills, with the ability to handle sensitive and confidential information professionally.
• Proficiency in record-keeping and using CRM or case management systems.

Desirable:

• Training or experience in safeguarding, domestic abuse support, or trauma-informed care.
• Experience working in a helpline environment, handling a high volume of calls.
• Ability to manage challenging conversations while maintaining professional boundaries.

What We Offer:

• A supportive and collaborative team environment.
• Comprehensive training and development opportunities.
• Access to supervision and regular reflective practice to support your professional growth.
• Flexible working arrangements, including remote working and options for flexible hours.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual’s skills, qualifications and abilities to perform the relevant duties required in a particular role.