Night Complex Needs Support Worker

• Locations

  Woodford Green, London

• Salary

  Up to £12 per annum + + £1.47 (WTR)

• Sector

  Homelessness, Housing, Revenues & Benefits, Supported Housing

• Type

  Temporary

Job Introduction

· As a Night Complex Support Worker, you will be an integral part of our Housing and Support team, dedicating your nights to delivering exceptional housing and support services to our residents.

· Your role will often be the initial touchpoint for our residents and visitors, handling myriad queries and offering comprehensive, tailored advice.

· You will embody our commitment to consistent, superior customer service, positively impacting everyone you interact with, particularly our residents and their support networks.

· Your role will be dynamic and diverse, encompassing responsibilities such as reception duties, first aid, fire marshal, and health and safety while representing the welcoming face for new residents and Health & Wellbeing members.

PS: Candidates must have an active/valid Enhanced (Child & Adult) DBS certificate and it should be on online update service.

Key Responsibilities:

Deliver Outstanding Customer Service: At the forefront of our customer service, your interactions will set the tone for the high-quality experience we are known for, leaving a memorable impression on our residents and their support network.

Versatility at its Best: Far from routine, your role will encompass a variety of tasks. Beyond the standard reception duties like managing telephone services, handling mail, overseeing repairs, and processing payments, you’ll be instrumental in upholding the safety and security of our building.

Safety and Security: As the designated first aider and fire marshal, you’ll be responsible for the protection and wellbeing of our residents, particularly during emergencies. Regular patrols and checks of wellbeing and facilities will be a key part of your role, ensuring the safety and comfort of our community.

Welcoming and Listening: Often the first point of contact, you will welcome new residents, address complaints, manage reports of anti-social behaviour, and offer a compassionate ear to residents and the public. Your ability to identify and appropriately report concerns or issues will be invaluable.

Join a Supportive Team: By joining our team, you become part of a welcoming and experienced group of housing advisors, where your expertise and passion will be pivotal in making a significant difference in the lives of our residents and visitors. The multifaceted nature of your responsibilities will keep you engaged, and your commitment to high-quality service will be a source of pride and achievement.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.