Head of Housing Management

• Locations

  Croydon, London

• Salary

  Up to £600 per day

• Sector

  Housing Management, Housing, Revenues & Benefits

• Type

  Contract / Interim

Are you a Head of Housing Management specialist and looking for your next role in London?

Croydon Borough Council are looking for a Head of Housing Management to join their team for 6 months, with the option to go permanent if both parties were happy with this.

As a member of the extended management team, the Head of Housing Management will work collaboratively across their department and with other Heads of Service and directors to ensure the effective and efficient development and delivery of council services that support departmental and council objectives.

Responsible for the design and delivery of housing management services for the residents of Croydon, includes anti social behaviour, tenancy sustainment, tenancy checks and environmental improvements.

Knowledge of and experience of the working within the regulatory environment which governs social housing.

Ensure the provision of a consistent and high-quality services to customers, by leading and motivating managers and their teams and embedding a culture of excellent customer service that delivers great community outcomes at real value.

Undertake the role of strategic lead including associated policies and procedures in relation to housing management and support services.

Key Deliverables:

Plan and ensure service delivery within a complex / diverse service area. Control operational activities within the service area and ensure professional standards are delivered.

· The service being delivered to the quality, Council, professional and legislative standards required.

· Integrated service development and delivery which is informed by customer, partner and stakeholder views, latest thinking, good practice and legislative requirements.

· Corporate strategies that are effectively implemented within area of responsibility.

· External inspections that are managed effectively.

· Excellence in customer service outcomes.

Manage responses to complex professional or politically sensitive issues within the area of responsibility.

· The provision, directly or sourced, of expert opinion, advice, support and interpretation on all aspects of the area of responsibility, including major decisions.

· Major issues being managed through to a satisfactory conclusion.

· Feedback, enquiries and complaints procedures being developed and managed with the outcome being that the issues raised are effectively resolved and lessons learnt for future improvement and prevention.

Manage key relationships with delivery partners/providers to commission and deliver outcomes within area of responsibility.

· Customer outcomes being clearly understood and specified.

· Services (including property units) being delivered on time, to budget and standards agreed.

· Opportunities to improve outcomes being proactively identified and actioned.

· Suppliers and supply chains being resilient and adaptable to meet changing needs within a good practice and safe procurement environment.

· Expected operational efficiencies being realised.

Develops service plans to meet strategic business goals. Ensure compliance with all internal and external standards.

· Service plans and targets for area of responsibility being developed within the Council’s overall strategic framework and agreed and communicated within required timeframe.

· Strategic and operational input being provided to wider business planning and development.

· Progress against objectives being effectively monitored and delivered.

Ensure the development and delivery of continuous improvements in all aspects of the service.

· Improvements being developed and delivered effectively.

· Stakeholder requirements being met.

· Effective use of data

Lead, motivate and develop staff to create and maintain a highly competent and participative workforce.

· Leading and motivating managers and their teams to embed a culture of high competence, effective motivation & collaboration and being outcomes focussed.

· Recruitment, induction, development, performance reviews, employee relations and all HR processes and planning being completed to the required standards and timescales.

· Effective leadership, team and employee engagement at all levels, consistently and sustainably

Identify, secure, deploy and manage the resources necessary for the service area to meet or exceed its objectives.

· Resources including, equipment, people, and systems being utilised optimally and efficiently.

· Annual budget is planned, developed and delivered. Value for money is maximised.

· Financial expenditure and financial integrity are controlled to assure regulatory and Council policy compliance.

Ensure the necessary standards relating to safeguarding best practices/protocols are effectively communicated, monitored and maintained.

· Safeguarding standards being are monitored and maintained in compliance with Council policy as it relates to the role.

Implement a risk management programme and advise on issues affecting Council service areas.

· Business risks being recognised, planned for and managed or escalated as appropriate.

· Systems and governance being in place to and respond promptly to critical events.

· Business continuity plans being up to date and ensuring an ability to provide continuous service.

Ensure the successful implementation of health and safety legislation, policies and practices.

· Developing and maintaining a culture supportive of health and safety and that promotes the implementation of best practice.

· Having arrangements in place to provide for a systematic approach to the assessment and control of health and safety risks.

· Monitoring performance and regularly reviewing safety management systems within the department and working practices

· To operate within the governance, financial and legal frameworks of the Council at all times.

· Ensure equalities is embedded into all aspects of professional and managerial role, including service delivery and at all times carry out your duties with due regard to the Council’s policy.

· Ensure by robust management that the services and staff you are responsible for adhere to the Council’s Health and Safety Policy and operate within the safety management frameworks.

· The management – either direct or through contracts, partnerships or other fit for purpose arrangements – of all, emergency accommodation

· Service development including service reviews, best practice, website and digital offer, value for money, legislative and policy changes.

The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with your job and, in addition, as a term of your employment you may be required to undertake various other duties as may reasonably be required.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual’s skills, qualifications and abilities to perform the relevant duties required in a particular role.