Customer Service Officer

• Locations

  Basildon, Essex

• Salary

  £25000 - £29000 per annum

• Sector

  Admin & Customer Service, Customer Service

• Type

  Permanent

Job Description

We currently have a great opportunity for a Customer Service Officer role on a permanent basis. The position is based in Basildon, Essex, for one of the leading Construction organisations with hybrid working available. Please see below for more information.

Job Title: Customer Service Officer

Salary: £25,000 – £29,000 per annum

Contract: Permanent

Location: Basildon, Essex (Hybrid)

Key Responsibilities

• Act as the first point of contact for customers post-completion, providing accurate and professional responses to queries.
• Proactively manage customer expectations and resolve routine issues while escalating complex matters when necessary.
• Schedule and monitor work instructions, liaising with Maintenance Technicians, Sub-Contractors, and Material Suppliers to ensure timely completion of works.
• Maintain accurate customer records in company systems and ensure compliance with NHBC/Premier Guarantee and company standards.
• Contribute to business improvements by supporting change initiatives and suggesting new ideas.

About the Role

This is an excellent opportunity to join a motivated, customer-focused team. Reporting to the Customer Services Manager, you will support the delivery of high-quality service to customers. Hybrid working is available, with office attendance as required.

About You

We are looking for a confident and organised individual with:

• Excellent communication, problem-solving, and IT skills.
• The ability to manage time effectively and work independently or as part of a team.
• A customer-focused, empathetic, and pragmatic approach to resolving challenges.
• Previous experience in a customer service role, preferably within the housing or property sector.

For more information, please email or call 0207 419 8934.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual’s skills, qualifications and abilities to perform the relevant duties required in a particular role.