Operations Analyst x2

• Locations

  Glasgow

• Salary

  Up to £14 per annum

• Sector

  Admin & Customer Service, Admin & Secretarial

• Type

  Temporary

My civil service client is seeking 2 Operations Analysts to join their team on a temporary basis in their Glasgow Office. My client is offering an hourly rate of £13.90 and hybrid working, with the team being in the office 1 day a week.

Purpose

Such challenging times require bold action. We are looking for people to meet the challenges we face head-on and have robust excel skills.

You will be someone who:

– Enjoys developing new skills, capabilities and expertise and being engaged across a broad range of diverse activities, including stakeholder engagement, analysis, policy development and project management.

– Is passionate about ensuring good outcomes for current and future consumers and protecting consumers.

Key Responsibilities and Outputs

Specific responsibilities will vary depending on the role and team in which you will be placed in, but are likely to include:

Investigation and Case Management

· Contributing to compliance or enforcement activity in relation to energy suppliers, scheme participants and other regulated companies, producing high quality, timely, and robust analysis of potential issues

· Making evidence-based recommendations: identifying & escalating key issues as well as assisting in the management of risk.

· Engaging with internal and external stakeholders to gather and document intelligence on compliance to inform casework, including engaging with whistle-blowers when relevant

Stakeholder Management

· Effectively communicating the benefits, challenges, and trade-offs of potential compliance or enforcement actions to senior colleagues​.

· Working collaboratively across team boundaries and engaging with key functions, developing close links to manage risks and issues​.

· Representing the business externally and building constructive stakeholder relationships to ensure challenges and issues are identified and resolved in consumers’ interests.

· Ensuring that guidance given to external stakeholders including suppliers is accurate, legally robust and reflective of the relevant legislation or licence conditions.

Key Stakeholder Relationships

These vary depending on the specific role but are likely to include

Internal

· Colleagues in the Compliance and Enforcement Profession

· Colleagues in other Delivery & Schemes portfolios including Operations, Policy and Digital

· Legal

· Communications

External

· Suppliers

· BEIS

· Customers

· Industry Bodies including installers and assessors

Role Criteria

Behaviours

Please confirm which of the following behaviours you will be assessing as part of this campaign:

Making Effective Decisions

Communicating and Influencing

Delivering at Pace

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.