Repairs Customer Service

• Locations

  Twickenham, London

• Salary

  Up to £28000 per annum

• Sector

  Housing Management, Housing, Revenues & Benefits

• Type

  Contract / Interim

Job Title: Repairs Planner

Salary: £28,000 per annum FTC

Contract: Fixed-Term Contract (6 months FTC)

Location: Twickenham area (Hybrid)

Hours per week: 37.5

Responsibilities for the Repairs Planner

– Schedule and manage repair appointments for residents, ensuring timely and effective service.

– Coordinate with contractors, residents, and internal teams to ensure repairs are completed within agreed timescales.

– Prioritize urgent and emergency repair requests and allocate resources accordingly.

– Maintain accurate records of all repair requests and updates within the internal system.

– Liaise with contractors to confirm availability, allocate work, and monitor progress until completion.

– Ensure any follow-up actions are taken if repairs are incomplete or further visits are required.

– Provide excellent communication and customer service to residents regarding the status of their repair requests.

Experience needed for the Repairs Planner

– Strong understanding of repairs processes within the housing sector, including scheduling and contractor coordination.

– At least 1 year of experience in a similar role, ideally within housing repairs.

– Proficient in using online systems to manage and monitor repair requests.

– Ability to work efficiently in a fast-paced environment and manage competing priorities.

About the role

We are looking for a highly organised and proactive individual with strong planning and scheduling skills to join our team. The successful candidate will work closely with the Customer Service team and contractors to ensure repairs are handled efficiently and completed to the highest standards. The role offers hybrid working with attendance at the office twice a week.

– You will be a key part of the repairs team, ensuring that all repair requests are managed and addressed promptly.

– The aim of this role is to help maintain and improve our repair services to meet the needs of our residents.

– This is a 6-month fixed-term contract (FTC) role.

About you

We are seeking the successful candidate to have the following:

– Experience in scheduling repairs and working with contractors to manage resources effectively.

– Strong customer service skills with the ability to communicate clearly and professionally with residents and colleagues.

– Knowledge of how repairs are processed from start to completion.

– Ability to multitask and prioritise workload in a fast-moving environment.

Please reach out for more information.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual’s skills, qualifications and abilities to perform the relevant duties required in a particular role.