Service Improvement Officer

• Locations

  London

• Salary

  £40000 - £42000 per annum

• Sector

  Social Care, Social Care & Health

• Type

  Contract / Interim

Service Improvement Officer

12 month FTC

London

Full Time – 37.5 hrs per week

Salary: £37,500 per annum, plus £2,600pa London Weighting

I am currently looking for a Service Improvement Officers support the development of continuous improvement of services in line with the organisations aims, objectives and values.

We are looking for someone who has:

A track record of managing excellent services or a background in support management
Proven leadership ability with a proactive approach to problem solving
Good collaboration skills and a calm and measured approach

You will be organised, flexible and able to prioritise your own work. You will be used to working to deadlines, have excellent communication skills and be able to work quickly and accurately. In addition, you will be resilient and able to work under pressure.

In return, we are offering a competitive annual salary, 25 days annual leave on appointment and the opportunity to develop and increase your skills.

Purpose of Job:

The Service Improvement Officer will support the development of continuous improvement of services in line with the organisations aims, objectives and values
Areas of improvement will have been identified through but not limited to the audit process, management accounts, a report produced by the continuous improvement lead, or a concern raised by the senior leadership team.
The role will be to visit services working proactively with operational managers and teams to develop an improvement plan and support the team in the implementation of these changes. You will also be proactive in identifying and raising any additional concerns as well as areas of good practice
This not an audit role, you will work closely with and be the interface between the services and the quality team

Key Responsibilities:

Work alongside the manager of the service and operational leads to support improvements identified in relation to some or all of the following
Support, both in relation to the people we support and colleagues
Recording and reporting
Organisational and legal requirements
Hours delivered and commissioned and any other rota issues
You will link the team to others within the organisation who may be able to support or assist
You will need to be able to challenge practice and point out good practice
Ensure the manager is cognisant of and familiar with systems, processes and policies
You will enable, support and coach the managers of services, team leaders, seniors and support workers
Raise any worries/concerns with the manager and with your manager
To perform all duties in accordance with the policies and procedures of our client and current Health and Safety at Work regulations
To undertake any other duties as appropriate to the post

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual’s skills, qualifications and abilities to perform the relevant duties required in a particular role.