Income Officer

• Locations

  East London, London

• Salary

  Up to £35000 per annum

• Sector

  Housing Management, Housing, Revenues & Benefits

• Type

  Permanent

We currently have a great opportunity with a Housing organisation for an Income Officer role on a permanent basis. This is a hybrid role located in East London, requiring the successful candidate to work 2 days in the office and 3 days from home.

Job Title: Income Officer

Salary: £35,000 per annum

Contract: Permanent role

Working Hours: 9:00 AM to 5:00 PM

Location: East London (HYBRID – 2 days a week in the office, 3 days from home)

Responsibilities of Income Officer

• Manage rent and service charge accounts to maximise income collection.
• Handle resident queries regarding payments, arrears, and account balances.
• Take appropriate action on arrears cases, including legal proceedings when necessary.
• Provide financial advice and support to tenants regarding rent payments and benefits.
• Represent the organisation in court and at enforcement proceedings when required.

Requirements for Income Officer

• Experience in income collection and arrears management within social housing.
• Strong knowledge of housing legislation, welfare benefits, and rent policies.
• Excellent written and verbal communication skills.
• Ability to work under pressure, meet deadlines, and manage a caseload effectively.
• Proficiency in IT systems, including MS Office and housing management software.

If you are interested in this role, please email with your updated CV.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual’s skills, qualifications and abilities to perform the relevant duties required in a particular role.